Vodic niz studii 2008
 Prijava za kvalifikaciski ispit

 Dokumetarec za
studiite na Akademijata
 
  Наставна програма за Специјалист за поддршка
 
   Семестар  1
Cisco IT Essentials
CompTIA Network+
(70-270) Windows XP: Installation and Administration
(70-620) Configuring Windows Vista
(70-622) Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians
 
   Семестар  2
Linux+
Word Intermediate & Advanced
Excel Intermediate & Advanced
Outlook Basic & Intermediate
PowerPoint Basic & Intermediatе
HelpDesk Technology
Call Center
Communication strategies
Advanced Interpersonal Communications
Conflict Resolution: Dealing with Difficult People Overview
Customer Service Training: Critical Elements of Customer Service